Shipping & Returns
SHIPPING
All purchases ship out Monday through Friday. These packages are picked up by UPS typically between 4:00 to 5:00 pm EST via UPS ground unless otherwise requested.
GenIV Technology cannot guarantee UPS will run everyday, as there are snow storms and other unforeseen acts that interrupt UPS delivery service. Please rest assured we try our best to make sure you are satisfied and received your packages as quickly as possible! Most in stock items ship same day if ordered before 2:00 pm EST. Backordered products are not readily aviailable and ETAs are provided by contacting the sales staff.
WARRANTY AND TERMS
GENIV TECHNOLOGY PROVIDES A 1-YEAR WARRANTY PERIOD (UNLESS OTHERWISE NOTED BELOW), FROM DATE OF PURCHASE, TO THE ORIGINAL BUYER ON ALL PRODUCTS TO BE FREE OF DEFECTS IN WORKMANSHIP AND MATERIAL. WE WILL REPAIR OR REPLACE ITEMS, AT OUR OPTION, PROVIDING THERE IS NO EVIDENCE OF CUSTOMER MISUSE, ACCIDENT, ALTERATION, ABUSE, POWER FAILURE, LIGHTNING STRIKES, OR FAULTY INSTALLATION. SHOULD WE BE UNABLE TO REPAIR OR REPLACE THE EXACT PRODUCT MODEL WITHIN A REASONABLE AMOUNT OF TIME, AN UPGRADE TO A MODEL OF EQUAL OR GREATER VALUE MAY BE PROVIDED AT OUR DISCRETION. IF A SUITABLE REPLACEMENT CANNOT BE PROVIDED WITHIN A REASONABLE TIMEFRAME, AN ACCOUNT CREDIT MAY BE ISSUED. THIS WARRANTY IS VALID ONLY FOR THE ORIGINAL BUYER AND IS NOT TRANSFERRABLE. THE FOLLOWING BRANDS HAVE EXTENDED WARRANTIES BY DEFAULT AND ARE NOTED BELOW:
As of 3/4/25
FLUX NVR/IPC: 3 YEARS
FLUX PTZ: 2 YEARS
UNV NVR/IPC: 3 YEARS
UNV PTZ: 2 YEARS
XVR™ and X-SERIES PRODUCTS: 3 YEARS
REYEE PRODUCTS: 3 YEARS
30-DAY RETURN POLICY: GENIV TECHNOLOGY WILL AUTHORIZE A RETURN FOR CREDIT WITHIN 30 DAYS OF PURCHASE PROVIDED THAT ITEMS PURCHASED ARE IN BRAND-NEW, UNINSTALLED CONDITION WITH ALL ORIGINAL ACCESSORIES AND PACKAGING. RETURNED ITEMS ARE SUBJECT TO A RESTOCKING FEE OF UP TO 25% BASED UPON THEIR CONDITION. ITEMS MAY BE REFUSED FOR RETURN IF THEY DO NOT INCLUDE ALL ACCESSORIES, HAVE BEEN ALTERED IN ANY WAY OR DO NOT INCLUDE ALL ORIGINAL PACKAGING IN ACCEPTABLE CONDITION OR ARE DEEMED TO NO LONGER BE SELLABLE. ITEMS RETURNED IN PROPER CONDITION MAY HAVE A REDUCED RESTOCKING FEE APPLIED. CREDITS FOR ITEMS RETURNED UNDER THE 30-DAY RETURN POLICY WILL BE IN THE FORM OF ACCOUNT CREDIT FOR DEALERS AND INSTALLERS.
WARRANTY RETURN POLICY: NON-WORKING PRODUCTS SHALL ONLY BE RETURNED TO GENIV TECHNOLOGY FOR WARRANTY REPAIR ONCE AN RMA (RETURN MERCHANDISE AUTHORIZATION) HAS BEEN ISSUED VIA E-MAIL BY A MEMBER OF THE TECHNICAL SUPPORT STAFF. ITEMS RETURNED WITHOUT PRIOR AUTHORIZATION WILL BE REFUSED AND RETURNED AND ARE SUBJECT TO HANDLING FEES. APPROPRIATE EFFORTS WILL BE TAKEN TO PROVIDE TROUBLESHOOTING ASSISTANCE IN ORDER TO AVOID THE INCONVENIENCE OF HAVING TO RETURN ITEMS FOR SERVICE.
THIS WARRANTY SHALL BE DEEMED VOID AND SHALL NOT APPLY TO DEFECTS OR DAMAGE RESULTING FROM THE FOLLOWING;
• IMPROPER INSTALLATION, INADEQUATE MAINTENANCE OR NEGLECT BY CUSTOMER
• UNAUTHORIZED MODIFICATION OR MISUSE OF PRODUCTS
• OPERATION OUTSIDE OF THE ENVIRONMENTAL SPECIFICATIONS FOR THE PRODUCTS
• ACTS OF VANDALISM OR ACCIDENTAL DAMAGE OF ITEMS
• LIGHTNING STRIKES OR POWER RELATED EVENTS SUCH AS SURGES OR FAILURES
ONCE AN RMA HAS BEEN ISSUED, THE ITEM SHOULD BE APPROPRIATELY PACKAGED TO AVOID ANY DAMAGE IN SHIPPING AND THE RMA FORM SHOULD BE AFFIXED TO THE OUTSIDE OF THE PACKAGING. ITEMS THAT ARE RETURNED USING INSUFFICIENT PACKAGING MAY BE REFUSED AND RETURNED AND THE WARRANTY DEEMED VOID. RMAS ARE VALID FOR 10 DAYS FROM THE DATE OF ISSUE. RMAS SHOULD BE RETURNED TO THE FOLLOWING ADDRESS:
GENIV TECHNOLOGY
ATTN: RMA DEPT
RMA# XXXXX (GENIV ISSUED RMA NUMBER)
4890 Duff Drive, Suite B
West Chester, OH 45246
BUYER IS RESPONSIBLE FOR ALL SHIPPING AND INSURANCE CHARGES ON RETURNS TO GENIV TECHNOLOGY USING UPS OR FEDEX ONLY. ALL RMAS SHIPPED VIA USPS WILL BE RETURNED TO SENDER. FOR ITEMS BEING REPAIRED OR REPLACED, GENIV TECHNOLOGY WILL ASSUME COSTS FOR RETURN SHIPPING USING UPS GROUND ONLY. EXPEDITED RETURN SHIPPING MAY BE REQUESTED AT THE EXPENSE OF THE BUYER. IF ITEMS SHOULD BE RETURNED TO AN ALTERNATE ADDRESS FROM THAT LISTED ON THE RMA FORM, THIS SHOULD BE APPROPRIATELY NOTED ON THE RMA FORM IN THE SPACE PROVIDED.
IF AN ITEM RETURNED FOR WARRANTY SERVICE IS FOUND TO BE NON-DEFECTIVE, IT WILL BE RETURNED AT THE BUYER’S EXPENSE.
ADVANCED REPLACEMENT POLICY: IF A PRODUCT IS FOUND TO BE DEFECTIVE WITHIN 30 DAYS OF THE ORIGINAL PURCHASE DATE GENIV TECHNOLOGY WILL, UPON REQUEST, PROVIDE AN ADVANCED REPLACEMENT AND A PRE-PAID SHIPPING LABEL FOR THE RETURN OF THE ORIGINAL EQUIPMENT. ADVANCED REPLACEMENTS WILL BE SHIPPED USING THE SAME METHOD AS THE ORIGINAL PURCHASE. ITEMS FOR WHICH ADVANCED REPLACEMENTS ARE ISSUED MUST BE RETURNED WITHIN 14 DAYS OF THE RMA BEING ISSUED OR THE BUYER WILL BE CHARGED FOR THE COST OF THE ADVANCED REPLACEMENT.
CUSTOMERS SHOULD NOT PURCHASE REPLACEMENT ITEMS WITH THE EXPECTATION OF RECEIVING REIMBURSEMENT UPON RETURN OF ORIGINAL EQUIPMENT.
IF A UPS SHIPMENT IS RETURNED TO GENIV TECHNOLOGY FOR REFUSAL TO ACCEPT, FAILURE TO PICK-UP OR INSUFFICIENT FUNDS ON COD ORDERS, THE ORIGINAL SHIPPING CHARGE, FEES FOR RETURN SHIPPING AS CHARGED BY UPS, ANY ASSOCIATED COD FEES, AND A PROCESSING FEE OF UP TO 25% MAY BE APPLIED.
EXCLUSIONS OF WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND INCIDENTAL AND CONSEQUENTIAL DAMAGES:
ALL WARRANTIES NOT EXPRESSLY PROVIDED FOR HEREIN, OF ANY KIND WHATSOEVER, EXPRESS, IMPLIED AND STATUTORY, ARE HEREBY DISCLAIMED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. IN NO EVENT SHALL GEN IV TECHNOLOGY, INCLUDING ITS OFFICERS, AGENTS, EMPLOYEES, REPRESENTATIVES, ATTORNEYS, AND AFFILIATED COMPANIES BE LIABLE FOR DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION SPECIAL, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT RELATING TO OR IN ANY MANNER RESULTING FROM OR ARISING OUT OF ANY NON-CONFORMITY OF THE PRODUCT TO THE WARRANTY HEREIN, ANY DEFECT IN MATERIAL AND WORKMANSHIP, ANY PERFORMANCE OR NON-PERFORMANCE BY SELLER OF ANY OF THE OBLIGATIONS OR DELAY OF DELIVERY OR FAILURE TO DELIVER FOR WHATEVER CAUSE.
NOTE: ALL STORE CREDITS EXPIRE WITHIN 90 DAYS OF ISSUE.
LEGAL STATUS OF PRODUCTS: IT IS THE RESPONSIBILITY OF THE BUYER TO ASCERTAIN AND COMPLY WITH ALL APPLICABLE LOCAL, STATE AND FEDERAL LAWS IN REGARD TO THE PROFESSION AND USE OF ANY ITEMS PURCHASED. CONSULT AN ATTORNEY REGARDING SUCH LAWS BEFORE PLACING AN ORDER. CHECK YOUR LOCAL STATE LAW FOR AUDIO RECORDING. BY PLACING AN ORDER, THE BUYER REPRESENTS THAT HE OR SHE IS OF LEGAL AGE AND AGREES TO USE THE PRODUCT ONLY IN A LAWFUL MANNER. WE ASSUME NO LIABILITY ASSOCIATED WITH PRODUCT USAGE.
BY PLACING AN ORDER, THE BUYER SIGNIFIES AGREEMENT TO THESE TERMS. ALL INFORMATION ON THIS SITE, THE DESCRIPTION OF PRODUCTS, PRODUCTS DESIGN AND/OR THE TERMS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
NOTE: GENIV TECHNOLOGY WILL ONLY ACCEPT RETURNS SHIPPED VIA FEDEX OR UPS. WE APOLOGIZE IF THIS CAUSES AN INCONVENIENCE.