Frequently Asked Questions

To setup motion detection on your XVR series device please follow the linked steps.

Motion Guide PDF Walkthrough click here

To configure your XVR series device with an IP address simply go to the setup menu and select "General" under the Network tab.  Review the video below for more information.

By default all of our XVR series DVR/NVR's are set to 24/7 recording.  If you want to confirm or modify this you will go to the "Setup" Menu -> Select the Record section-> Select the Record tab on the left hand bar -> Select the tab labeled "Record Schedule".

Flux View

When the motion tracking function is on, the camera will automatically start recording. The camera can detect the presence of people, vehicles, pets, etc. and begin recording upon detection. Sensitivity levels can be adjusted if motion detection is triggering abnormally. 

The PIR motion sensor that detects movement is more sensitive to movements ACROSS the camera's field of view, more so than movements directly toward or away from the camera. The best installation scenario is one that has the camera at a 15° overlooking angle. 

Glass will reflect light and increase the complexity of the scene, affecting the live viewing and motion trigger effect. Therefore, we do not recommend using it through a window.

Yes. Only use solar panels with regulated 5V (or 6V) output. In addition, larger solar panels are preferred to provide ample current. We recommend using the FX solar panels here.

5GHz signal distance is weaker than 2.4GHz. Plus, the 2.4GHz wireless signal can penetrate walls and obstacles greater than that of 5GHz Wi-Fi.

Yes, a bad network environment will cause the camera to re-transmit data several times or even constantly re-connect to Wi-Fi, which will lead to faster battery consumption. Multiple layers of concrete walls, brick walls blocking, overcrowded wifi channels can cause a poor Wi-Fi usage environment.

Generally, the Wi-Fi frequency will be indicated on the router. You can also check the router’s manual to determine the capabilities of the router. In addition, logging into the router’s administrative web interface will provide you access to its Wi-Fi settings and you can few the frequency there.

1. If your router supports only 2.4Ghz, you can connect to that Wi-Fi with no problems.
2. If your router is a dual-band router, supporting both 2.4GHz and 5GHz, you’ll usually have two Wi-Fi network names, or SSID, (ex: homewifi_2G, homewifi_5G), be sure to select the 2G (2.4GHz) option.
3. If your router shares the same network name (SSID) for both 2.4GHz and 5GHz, you may get an error while trying to connect stating that you’re attempting to connect to a 5GHz network. Ignore the error and wait 20 seconds, then continue with the connection setup as the camera first detects 5GHz, then will detect 2.4Ghz, allowing for a successful setup.
4. If your router only supports 5GHz you will need to either replace your router with a model that supports 2.4GHz or install a 2.4GHz wireless access point which can then connect to your router and provide your camera a 2.4GHz Wi-Fi connection.
   
   
   
   

A complete charge takes about 8 hours.

Both the camera owner and the shared user need to download the app and register an account. Then, follow the below steps.

1. The camera owner needs to generate a sharing QR code. Go to Settings, scroll down to Share, then choose Device Sharing.
2. The Shared user needs to go to the Home page, click the + icon, and choose “Add friend’s camera”.
3. Scan the QR code with the app of the shared user’s phone or save the QR code photo and scan the photo in the album to enable the remote sharing.
   
4. When the camera owner agrees to the share request, sharing will be enabled. Sharing can be allowed with up to 8 shared users.

Please click the live button on the home page, click the resolution icon at the bottom of the live interface to switch resolution from “HD” (high quality) to “Smooth” (faster quality).

The free, lifetime basic cloud service does not provide AI detection. It provides standard motion detection, thus alerting on all motion events. Subscribing to any cloud package allows the camera to use AI to only send notifications for people, vehicles, pets, etc. You will then be able to select which events you wish to be alerted on. In addition, with a subscription, you can also set regions of interest in which you can define areas in which you want to receive events on, while other areas will not send push notifications. In all cases though, any motion event will trigger a recording. These AI features filter out unwanted notifications, but will never stop the unit from recording motion events. 

You can disable the audio alert by clicking the Person Icon (My) on the bottom of the app, go to Message Alert, then Message Tone, then toggle the switch for 'Sound alert from the phone'

There are two ways to change a password:

1. If you remember your current password and just wish to change your password, go to the Home screen, click the person icon in the lower right of the screen, click your account name avatar at the top of this page, and select Reset Password.
2. If you have forgotten your current password, please click on "Forgot your password?" on the login page. Then, you will need to enter your account email to receive a verification code. After entering the correct verification code, you can reset your password.

Go to the Home screen, click the person icon in the lower right of the screen, and scroll down until you see Feedback. To provide better assistance, please add a picture of your problem when possible. We will promptly reply to your feedback and we thank you very much for your participation and support.

If the app is freezing or not operating properly, try force closing out of the app completely. Also, clear any runnning apps that may still be open. 

If you cannot solve an issue with the camera, you can try a factory reset by following the below instructions:

1. From the home page, click the Setting icon, scroll to the bottom and 'Remove Camera'
2. Open the case to the camera by depressing the two buttons on the side of the camera, then remove the SD card rubber cover. You will find a reset hole. while the camera is powered on, using a paper clip depress the reset button for 10 seconds to set the unit to factory defaults.
3. Power off the unit by holding down the power button. Power on the camera again. Once powered on, press the power button two times to put it in pairing mode. Once you hear the chimes you are now ready to pair the camera to the app again. Follow standard setup procedures.

Poor Wi-Fi may cause the camera to go offline. You need to install the camera in a location with good Wi-Fi signal or upgrade your wireless router to one with higher signal strength. If your camera has been offline for a long period of time, you can try re-connecting to the wireless network. Go to Device Settings > Smart Camera > Wi-Fi Name (SSID) > follow prompts to reconnect to the wireless network.

This error may be caused by the following reasons:

1. Your phone’s wireless signal may be weak or your mobile data network is having issues. Check your phone to ensure it has a good network connection. Try running a speed test app on the mobile phone (such as the speedtest.net app). Ensure you have at least 5 Mbps download and 2 Mbps upload speeds to ensure you have a quality connection.
2. Please check that your camera’s network signal is Strong or Medium (preferably Strong for the most reliability). It is recommended to install the camera as close to the wireless router as possible.
3. If your camera has been offline for a long period of time, you can try re-connecting to the wireless network. Go to Device Settings > Smart Camera > Wi-Fi Name (SSID) > follow prompts to reconnect to the wireless network.
   
   

If the camera is unable to scan the QR code in the app, check the following:

1. Ensure the lens protective film has been removed and that the lens is clean and unobstructed.
2. Ensure the angle of view is straight-on as screen reflections may cause issues.
3. Place the QR code in front of the camera about 6-12 inches away and keep still for 3 seconds.

1. Please make sure the Wi-Fi password you entered is correct and case-sensitive, try scanning the QR code again.
2. Please place the device near the Wi-Fi router and make sure the router is working properly.
3. 5GHz Wi-Fi and Enterprise Wi-Fi are not supported at the moment, please connect to 2.4Ghz Wi-Fi.
4. Please note that the Wi-Fi name should not contain special characters (such as &*%......, etc.).
5. If it still fails, try rebooting the wireless router.

1. Check the configuration of the motion detection sensitivity. If your motion detection sensitivity is set too low, the camera will be more difficult to trigger and there will be no trigger video. Please set the detection sensitivity in the settings page.
2. Check the camera's network connection. If your camera's network connection status is not good, there will be offline problems. In the offline state, video push notifications will not be delivered.

If the battery is not charging, please check the following reasons:

1. The charging equipment specifications do not match that of the camera or the charging equipment is faulty. The power adapter should be 5V/1.5A and the length of the charging cable should not exceed 5 meters.
2. Check the charging connector and ensure there are no foreign objects. The charging interface must be clean.
3. If the charger has been used often, the connector may have become oxidized or loose inside. You will have to replace/repair the charger in this case.
4. If the charging environment is too hot or too cold, charging performance will be diminished. Relocate the charging equipment.

If you experience poor battery life, check the following:

1. The camera is frequently triggering motion detection.
2. Users frequently watch live streams or adjust camera settings via the app.
3. The camera is connected to a poor network, having the camera continuously search for better networks.
4. Extremely cold weather can also lead to reduced battery life.

Please confirm that you have selected the corresponding country and ensure your account number/email and password you entered are correct.

For Android users, please open the "Notification" and "Allow background activity" permissions of our app to ensure that the app can push alarm messages in the background. On Android 9.0, please find our app in "Settings" - "Apps" and turn on the notification permission; Please find our App - Battery - Allow background activity in "Settings" - "Applications" of your phone and turn on the permission.

The default username/password for Flux IP cameras is admin/123456

G4-FLX-VMS

Download the G4-FLX-VMS mobile application and click here for additional instructions.

FLX-VMS in which you can download here.

The quickest way to setup motion recording is to navigate to the devices Main Menu -> Select the option "Record" -> Change your record mode to "Motion".  For more information click here to reference our how to guide.

To setup push notifications on your phone you may reference the following guide: click here

To add an onvif camera to your flux device navigate to the Main menu-> Select the option "Add Camera" (found under the Camera section) -> Select the option "Add Manually" -> Change the protocol to "ONVIF" and fill in your cameras corresponding information (including user, password & port).

You may click here for a good reference guide with an example when attempting to add a UNV IP Camera.

Check the signal type supported by the camera.  Note our FX-XVR's support TVI, AHD, CVI & Analog.  TVI, CVI & Analog signals are autosensed.  CVI has to be manually changed within the camera signal section on the XVR. 

CVI cams are the most common cause of this issue.  If using a CVI cam make sure to go to the camera signal section and manually change the channels that have CVI cams connected to them to CVI signal type (Main Menu -> Camera-> Camera Signal).

Go to physical NVR/XVR connected to a monitor and with your mouse navigate to the login page.  Select the option retrieve password.  This will prompt you to a page where you can answer security questions to reset your password if you set these up.  If you did not you can select the Dynamic Password tab and contact our support team at techsupport@g4direct.com or open an online chat with one of our representatives for assistance. 

 Note if you did not purchase the device from us here at G4direct.com you will need to contact whomever you purchased from for assistance.

Resetting the password on a Flux IPC will require a PC/Laptop with IPTool3.0 installed.   You will need to connect the PC/Laptop to the same network as the IP camera and run the IPTool3.0.  Within the tool you will scan the network and find all Flux equipment on your network.  Find the mac address of the camera within the listed fields -> Type the mac address in under the "Restore IPC Configuration to Default" option -> Select OK -> If successful message prompts unplug the camera and plug it back in (You have 30 seconds to power cycle the camera or the restore will not work. -> This will default the camera completely and provide swap your IPC's user and password. (Username - admin with a password -123456). 

Step 5) Disconnect the camera and plug it back in.  Note if you do not do this in 30 seconds or less after the above steps the reset will not work.

 Only use hard drives rated for 24/7 video storage. We prefer Western digital purple and Seagate Skyhawk hard drives based on performance, longevity and price point.

Firstly, make sure the camera is even being properly powered and the ethernet cable passes a cable test so that you can confirm zero wires are crossed or not crimped down properly.If this is a new camera, please check the manual first.

 If you plugged the camera into a network switch that wasn’t connected to a network switch, it may have reverted 0.0.0.0. In this case, you may use the cameras IP tool software, which is normally available online for download, or change your computers network driver information to match the schema.

If you know the cameras brand, its normally best to download that brands camera IP tool. All brands G4direct.com supports is located under the help & support section under the specific brands product resources. 

You will need to make sure your computer is hardwired into the same network that the cameras are located on. 

If the cameras are in the POE ports of an NVR and the NVR still can’t find the cameras, you will want to hardwire your PC with a network cable into the POE ports and run the tools from there. From this point you can either change the cameras IP address, or sometimes it more easily to change the NVRs INTERNAL POE network IP address to match the cameras IP schema. NVRs have 2 IP addresses, one for the LAN (local area network) and one for the POE addresses. These are normally 2 different ranges, so cameras plugged into the POE ports of the NVR need to match the INTERNAL POE address. Cameras plugged into a network switch need to match the LAN IP address of the NVR.

If you are still having problems finding the IP address, you may try IP tester devices, a managed network switch, use Wireshark to search for the mac address of the device.

More than likely you are talking about an analog camera. This can be caused by a few different things.  Firstly you may be experiencing electrical interference.  This is most commonly caused by flourescent lighting or large electrical equipment.  Typically this can be resolved by purchasing a ground loop isololator or re-routing your cabling. 

Another cause of this issue can be not having enough copper in the cable you are using, more than likely due to using a low-quality premade BNC cable or a failing power supply. Check out PNP60 or PNP100 for guaranteed quality premade cables that have enough copper to support HD analog cameras. 

Lastly your coax cable runs may be too far.  If possible, you will want to cut your cable length down and put on a new BNC end. It’s suggested that your cable not exceed 300ft for standard analog camera and 820ft for HD analog cameras.

This is most commonly caused by the resolution of the device being changed to an unsupported resolution.  4K resolution being the most common.  The easiest fix is to left click and hold on the mouse connected to the device for 7-10 seconds.  This should swap the resolution to the next available option.  If this does not work you may also adjust the resolution through the mobile app or web client. 

If this is found to not resolve your issue please get in contact with our support team. 

1) Verify that the VMS-Server package has been installed and is running.  Meaning when you download the software you will see two installable programs.  One is the VMS software itself and one is the VMS server.  Both need to be installed to run the software.

2)  Verify that the server they are logging into is either 127.0.0.1 or the IP address of the PC that has the servers installed and running.

Flux requires 2 ports to be forwarded.  These include HTTP port (80 by default) & server TCP port (6036 by default).  Note these ports can be changed if need be. 

Firstly verify the specification of your XVR and confirm the device actually supports more IP channels.  Most XVR's have a maximum capability when it comes to how many IP channels they support. 

If your XVR support more IP channels than you have used but you do not have the option to add more you may have to change some of your analog channels over to IP.  To do this go to the "Settings" -> Select Camera -> Select Camera signal and change the channels over from Analog to IP.

Typically this is one of two things.

1) Make sure you are using the VLC Player.  This is a free to download player you can find here.  Many other players will require certain codecs that some PC/Laptops may not have.

2) You downloaded your clip as private format instead of AVI.  It is recommended to download using AVI to avoid issue. 

View the KB article on Flux NVR Firmware updates here

To setup emailing upon motion for your Flux device click here

1) Double check and make sure you have the NAT option enabled.  If not turned on it will not function.

2) If getting a failed connection to servers within the NAT section check your network information.  Make sure your NVR is matching the network scheme of your router.  One of the easiest way to set this up is to enable the option labeled "Obtain IP address automatically.  If you are still getting a failure message contact your ISP (internet provider) for assistance to find out what IP address you should use on the device.

3) Within the NAT section try changing the server to whichever server you are currently not using. 

4) Contact our support team to check for a firmware update for your device.

Most commonly this is caused by the devices resolution being changed to 4K resolution or the Video format swapped from NTSC to PAL.  For newer models you can right click and hold on the mouse connected to the device for 8-10 seconds.  The unit will beep and swap to the next available resolution.  Note this may need to be accomplished a few times before displaying an image again. 

If working with a device that does not support this feature, the easiest fix is to connect the device to a 4K monitor and change the resolution or login to the device over the network and change on the mobile app or within the web client on a PC/Laptop.

UNV NVR's & IPC's have a default password of 123456

1) UNV equipment has a cloud upgrade feature.  To check for updates you can go to the devices "Maintenance" section -> select "Maintenance" again -> Select the option "Cloud Upgrade".  Within cloud upgrade you can run a check for update on both your NVR and IPC cameras.  If an update is available it will provide you the option to upgrade.  If not you will receive a message stating the device is already up to date.

2) If you do not have internet at your location and want the physical file, contact our support team at techsupport@g4direct.com or you can open an online chat with one of our representatives.

To setup emailing upon motion for your UNV device click here

1) Check if you have network link lights on the network port via the back of your NVR and router/modem.  If none try replacing your network cable between the two.  If still no link lights contact our support team at techuspport@g4direct.com or using our online chat.

2) See if you can access the device locally.  Simply type the IP address of the device within the address bar of a browser on your PC and see if it prompts you to your UNV NVR's login page.  If this does not bring you to a login page, verify the IP address of the NVR matches your networks scheme. 

3) If you do not have DHCP (enable IP automatically) turned on within your network TCP/IP section try enabling this.  This will automatically provide your NVR an IP address available on your network if everything is setup as it should be.

The software is called EZStation.  You may download here

You may refer here for instructions.

To reset your UNV password you typically have two options. 

1) Email the serial number of your device to our support team at techsupport@g4direct.com.  Note if the date displayed on the device is for some reason wrong, please provide the date as well as this comes into play when generating the reset code.

2) Depending on how new the UNV device is, you typically can reset the password using the EZCloud p2p account registered to the NVR.

The mobile app for UNV equipment is called EZView.  You can download this off both the apple app store and android google play store.

The easiest way to setup your UNV device for remote viewing is to use the EZcloud P2P feature.  This feature takes away the need to mess with your router in majority of situation.  To use this feature you may refer to the how to guide we made here.

The less common route is to setup port forwarding within your router/modem.  Majority of UNV equipment requires the HTTP port to be forwarded for remote access (by default this is set to 80 and can be changed if needed).

Our MX Series IPC's are onvif compliant making compatibility & integration with majority of brands very easy.  Some examples of brands that have integrated with our MX series without fail include: Flux, UNV, Tiandy, Hikvision, Dahua, Avigilon & so much more.

Default username/password is admin/123456