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Frequently Asked Questions

Email Support

Support Email

techsupport@g4direct.com

UNV NVR's & IPC's have a default password of 123456

1) UNV equipment has a cloud upgrade feature.  To check for updates you can go to the devices "Maintenance" section -> select "Maintenance" again -> Select the option "Cloud Upgrade".  Within cloud upgrade you can run a check for update on both your NVR and IPC cameras.  If an update is available it will provide you the option to upgrade.  If not you will receive a message stating the device is already up to date.

2) If you do not have internet at your location and want the physical file, contact our support team at techsupport@g4direct.com or you can open an online chat with one of our representatives.

 

To setup emailing upon motion for your UNV device click here

1) Check if you have network link lights on the network port via the back of your NVR and router/modem.  If none try replacing your network cable between the two.  If still no link lights contact our support team at techuspport@g4direct.com or using our online chat.

2) See if you can access the device locally.  Simply type the IP address of the device within the address bar of a browser on your PC and see if it prompts you to your UNV NVR's login page.  If this does not bring you to a login page, verify the IP address of the NVR matches your networks scheme. 

3) If you do not have DHCP (enable IP automatically) turned on within your network TCP/IP section try enabling this.  This will automatically provide your NVR an IP address available on your network if everything is setup as it should be.

 

The software is called EZStation.  You may download here

You may refer here for instructions.

To reset your UNV password you typically have two options. 

1) Email the serial number of your device to our support team at techsupport@g4direct.com.  Note if the date displayed on the device is for some reason wrong, please provide the date as well as this comes into play when generating the reset code.

 

2) Depending on how new the UNV device is, you typically can reset the password using the EZCloud p2p account registered to the NVR.

The mobile app for UNV equipment is called EZView.  You can download this off both the apple app store and android google play store.

The easiest way to setup your UNV device for remote viewing is to use the EZcloud P2P feature.  This feature takes away the need to mess with your router in majority of situation.  To use this feature you may refer to the how to guide we made here.

The less common route is to setup port forwarding within your router/modem.  Majority of UNV equipment requires the HTTP port to be forwarded for remote access (by default this is set to 80 and can be changed if needed).

Typically this is one of two things.

1) Make sure you are using the VLC Player.  This is a free to download player you can find here.  Many other players will require certain codecs that some PC/Laptops may not have.

2) You downloaded your clip as private format instead of AVI or MP4.  It is recommended to download using AVI or MP4 format to avoid issue. 

 

 

All Flux equipment has a default password of 123456

G4-FLX-VMS or you can also use the alternative Superliveplus.

Download the G4-FLX-VMS mobile application and click here for additional instructions.

Step 1 - Download the update files to a temporary location on your PC.

Step 2 - Extract the updates file from the zip archive onto a USB flash drive that has been formatted using FAT-32.

Step3 - Insert the USB flash drive into your NVR/DVR and then reboot the device.
 
Step 4 - Wait and let the update go through.  Can take 6-8 minutes.  DO NOT INTERRUPT.  Unit will reboot once update is complete.
 

FLX-VMS in which you can download here.

The quickest way to setup motion recording is to navigate to the devices Main Menu -> Select the option "Record" -> Change your record mode to "Motion".  For more information click here to reference our how to guide.

To setup push notifications on your phone you may reference the following guide: click here

To add an onvif camera to your flux device navigate to the Main menu-> Select the option "Add Camera" (found under the Camera section) -> Select the option "Add Manually" -> Change the protocol to "ONVIF" and fill in your cameras corresponding information (including user, password & port).

 

You may click here for a good reference guide with an example when attempting to add a UNV IP Camera.

Check the signal type supported by the camera.  Note our FX-XVR's support TVI, AHD, CVI & Analog.  TVI, CVI & Analog signals are autosensed.  CVI has to be manually changed within the camera signal section on the XVR. 

CVI cams are the most common cause of this issue.  If using a CVI cam make sure to go to the camera signal section and manually change the channels that have CVI cams connected to them to CVI signal type (Main Menu -> Camera-> Camera Signal).

Go to physical NVR/XVR connected to a monitor and with your mouse navigate to the login page.  Select the option retrieve password.  This will prompt you to a page where you can answer security questions to reset your password if you set these up.  If you did not you can select the Dynamic Password tab and contact our support team at techsupport@g4direct.com or open an online chat with one of our representatives for assistance. 

 Note if you did not purchase the device from us here at G4direct.com you will need to contact whomever you purchased from for assistance.

Resetting the password on a Flux IPC will require a PC/Laptop with IPTool3.0 installed.   You will need to connect the PC/Laptop to the same network as the IP camera and run the IPTool3.0.  Within the tool you will scan the network and find all Flux equipment on your network.  Find the mac address of the camera within the listed fields -> Type the mac address in under the "Restore IPC Configuration to Default" option -> Select OK -> If successful message prompts unplug the camera and plug it back in (You have 30 seconds to power cycle the camera or the restore will not work. -> This will default the camera completely and provide swap your IPC's user and password. (Username - admin with a password -123456). 

 

Step 5) Disconnect the camera and plug it back in.  Note if you do not do this in 30 seconds or less after the above steps the reset will not work.

 Only use hard drives rated for 24/7 video storage. We prefer Western digital purple and Seagate Skyhawk hard drives based on performance, longevity and price point.

Firstly, make sure the camera is even being properly powered and the ethernet cable passes a cable test so that you can confirm zero wires are crossed or not crimped down properly.If this is a new camera, please check the manual first.

 If you plugged the camera into a network switch that wasn’t connected to a network switch, it may have reverted 0.0.0.0. In this case, you may use the cameras IP tool software, which is normally available online for download, or change your computers network driver information to match the schema.

If you know the cameras brand, its normally best to download that brands camera IP tool. All brands G4direct.com supports is located under the help & support section under the specific brands product resources. 

You will need to make sure your computer is hardwired into the same network that the cameras are located on. 

If the cameras are in the POE ports of an NVR and the NVR still can’t find the cameras, you will want to hardwire your PC with a network cable into the POE ports and run the tools from there. From this point you can either change the cameras IP address, or sometimes it more easily to change the NVRs INTERNAL POE network IP address to match the cameras IP schema. NVRs have 2 IP addresses, one for the LAN (local area network) and one for the POE addresses. These are normally 2 different ranges, so cameras plugged into the POE ports of the NVR need to match the INTERNAL POE address. Cameras plugged into a network switch need to match the LAN IP address of the NVR.

If you are still having problems finding the IP address, you may try IP tester devices, a managed network switch, use Wireshark to search for the mac address of the device.

More than likely you are talking about an analog camera. This can be caused by a few different things.  Firstly you may be experiencing electrical interference.  This is most commonly caused by flourescent lighting or large electrical equipment.  Typically this can be resolved by purchasing a ground loop isololator or re-routing your cabling.  A

Another cause of this issue can be not having enough copper in the cable you are using, more than likely due to using a low-quality premade BNC cable or a failing power supply. Check out PNP60 or PNP100 for guaranteed quality premade cables that have enough copper to support HD analog cameras. 

Lastly your coax cable runs may be too far.  If possible, you will want to cut your cable length down and put on a new BNC end. It’s suggested that your cable not exceed 300ft for standard analog camera and 820ft for HD analog cameras.

This is most commonly caused by the resolution of the device being changed to an unsupported resolution.  4K resolution being the most common.  The easiest fix is to left click and hold on the mouse connected to the device for 7-10 seconds.  This should swap the resolution to the next available option.  If this does not work you may also adjust the resolution through the mobile app or web client. 

If this is found to not resolve your issue please get in contact with our support team. 

1) Verify that the VMS-Server package has been installed and is running.  Meaning when you download the software you will see to installable programs.  One is the VMS software itself and one is the VMS server.  Both need to be installed to run the software.

2)  Verify that the server they are logging into is either 127.0.0.1 or the IP address of the PC that has the servers installed and running.

Flux requires 2x ports to be forwarded.  These include HTTP port (80 by default) & server TCP port (6036 by default).  Note these ports can be changed if need be. 

Firstly verify the specification of your XVR and confirm the device actually supports more IP channels.  Most XVR's have a maximum capability when it comes to how many IP channels they support. 

If your XVR support more IP channels than you have used but you do not have the option to add more you may have to change some of your analog channels over to IP.  To do this go to the "Settings" -> Select Camera -> Select Camera signal and change the channels over from Analog to IP.

Typically this is one of two things.

1) Make sure you are using the VLC Player.  This is a free to download player you can find here.  Many other players will require certain codecs that some PC/Laptops may not have.

2) You downloaded your clip as private format instead of AVI.  It is recommended to download using AVI to avoid issue. 

 

 

Contact our support team at techsupport@g4direct.com or you can open an online chat with one of our representatives.

(Note we do have a sharedrive in the works ETA early 2023)

To setup emailing upon motion for your Flux device click here

1) Double check and make sure you have the NAT option enabled.  If not turned on it will not function.

2) If getting a failed connection to servers within the NAT section check your network information.  Make sure your NVR is matching the network scheme of your router.  One of the easiest way to set this up is to enable the option labeled "Obtain IP address automatically.  If you are still getting a failure message contact your ISP (internet provider) for assistance to find out what IP address you should use on the device.

3) Within the NAT section try changing the server to whichever server you are currently not using. 

4) Contact our support team to check for a firmware update for your device.

Our MX Series IPC's are onvif compliant making compatibility & integration with majority of brands very easy.  Some examples of brands that have integrated with our MX series without fail include: Flux, UNV, Tiandy, Hikvision, Dahua, Avigilon & so much more.

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