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FAQ

UNV

The default password is 123456

The mobile app is called EZView.

The CMS software is called EZStation for both Windows & Mac.

Click Here for Windows Version

Click Here for Mac Version

The tool is called EZtools in which you can find via here.

Contact our Technical Support team for assistance. Note if you did not purchase the device through GenIV Technology direct you will need to contact the vendor or installer from whom you purchased the device from. We are not able to assist with password reset if you did not purchase from us direct.
________________________________
Email - Techsupport@g4direct.com
Phone - 1-(800)-814-4364 Option 3
Open an online chat via our website

Refer to the below guide in setting up your device to record on motion.

Motion Recording Setup Guide Link

1) Check the device hard drive management section and confirm the hard drive is being detected.

a)If the hard drive is being detected confirm the status shows a green check mark for normal status.

b) If the status shows red, try initiating a format of the hard drive. This option will be location under the hard drive management section via the farthest right location. Note you may have to move the navigation bar at the bottom to find such option.

c) If no drive is being recognized, remove the devices case lid and confirm the drive is connected or there is a drive connected in general. If there is a hard drive connected and it is not being recognized, try swapping the drive with a new one.

2) Navigate to the record settings and check the "Record Status". This will tell you how each channel is recording and what the channels record status is. If your status is showing nothing being recorded, review your recording mode and the setup of such to verify everything is setup correct. 9 out of 10 times it will be a configuration error.


3) Check what the devices date (day, month & year) is set on. If set on the incorrect date this will result in the device recording on that date. If the date is incorrect, this will not fix your already recorded footage, it will only fix the recorded footage from the point of correcting the date.

If the issue is caused by the NVR and not something location based, typically this would be a firmware update fix. Refer to the following step in updating your device.

Step 1: Disconnect the NVR from the network.

Step 2: Navigate to the network settings on the NVR and select the option "Port Mapping".

Step 3: Within the Port Mapping section disable verify the option itself it turned off or disable.

Step 4: Next navigate to the EZCloud section within the Network settings and verify the feature is enabled.

Step 5: Go to the "Maintenance" Setting and select the option "Upgrade".

Step 6: Select "Upgrade by Cloud" and check if there is a new version of firmware. If there is a new version being found go ahead and run the update. If no new version is found contact our technical support team here at GenIV.

Flux

The default password is 123456

The mobile app is called G4-FLX-VMS.

The CMS software is called Flux Security VMS or FLX-MVS via Mac.

Click Here for Windows Version

Click Here for Mac Version

The tool is called IPTool2.0 in which you can find within our Help and Support Page Download section.
Click Here

Contact our Technical Support team for assistance. Note if you did not purchase the device through GenIV Technology direct you will need to contact the vendor or installer from whom you purchased the device from. We are not able to assist with password reset if you did not purchase from us direct.
________________________________
Email - Techsupport@g4direct.com
Phone - 1-(800)-814-4364 Option 3
Open an online chat via our website

Refer to the below guide in setting up your device to record on motion.

Motion Recording Setup Guide Link

1) Check the device hard drive management section and confirm the hard drive is being detected.

a)If the hard drive is being detected confirm the status shows a green check mark for normal status.

b) If the status shows red, try initiating a format of the hard drive. This option will be location under the hard drive management section via the farthest right location. Note you may have to move the navigation bar at the bottom to find such option.

c) If no drive is being recognized, remove the devices case lid and confirm the drive is connected or there is a drive connected in general. If there is a hard drive connected and it is not being recognized, try swapping the drive with a new one.

2) Navigate to the record settings and check the "Record Status". This will tell you how each channel is recording and what the channels record status is. If your status is showing nothing being recorded, review your recording mode and the setup of such to verify everything is setup correct. 9 out of 10 times it will be a configuration error.


3) Check what the devices date (day, month & year) is set on. If set on the incorrect date this will result in the device recording on that date. If the date is incorrect, this will not fix your already recorded footage, it will only fix the recorded footage from the point of correcting the date.